Services

Client care

• Client Care Management: Oversee and maintain client information and compliance.
• Incident and Complaint Handling: Process incidents, monitor progress, and ensure resolution.
• Client Check-Ins: Conduct regular check-ins to assess service satisfaction and health status.
• Medication and Appointment Management: Manage medication inventory and doctor appointments.
• SIL Management: Provide comprehensive support for Supervised Independent Living clients.

Human Resources

• Recruitment, Retention, and Engagement: Identify, interview, and onboard employees.

• Onboarding/Offboarding: Ensure compliance and manage employee transitions.
• Unemployment Claims Support: Assist with managing unemployment claims.
• Employee Files Management: Systematically organize and maintain employee records.

Accounting

• Billing Reconciliation and Collection Management: Ensure accurate invoicing and payment processing.
• Payroll Processing: Handle the complete payroll cycle.
• Bookkeeping and Accounts Reconciliation: Maintain precise financial records and reconciliations.
• Treasury Management: Optimize cash flow and financial asset management.
• Audit and Tax Compliance Support: Assist with audits and tax filings to ensure compliance.

Compliance

• Internal Audits: Conduct audits to ensure regulatory compliance.
• License Recertification and Compliance Support: Guide license and certification processes.
• Caregiver Training Compliance: Ensure all caregivers meet training requirements.

Service Delivery

• Scheduling: Efficiently manage caregiver assignments.
• Clock-ins/Clock-outs Monitoring: Monitor caregiver attendance.
• Automation: Streamline administrative tasks to enhance efficiency.
• Reporting: Provide detailed insights into care delivery and operational performance.

After Hours Support

• After Hours Call Service: Provide 24/7 support to address client needs.
• Quality Assurance: Ensure high-quality service through regular call monitoring.