Our Services
P2 Support provides full back-office support built specifically for home care agencies. Our core services cover the essential day-to-day operations that keep your agency running smoothly, while our add-on services give you extra coverage where you need it most.
Core Back-Office Services
Service Delivery Support
We help your day-to-day operations run smoothly by keeping shifts documented, monitored, and communicated clearly.
- Clock-in / clock-out monitoring
- Shift finalization & documentation follow-up
- Inbound & outbound caregiver call support, including:
- Call-outs, lateness, clock-in/out issues
- Follow-up on no call/no shows
- Client notifications
Billing & Payroll Support
We support accurate billing and payroll processes so you stay consistent, organized, and paid on time.
- Billing & collections support
- Payroll processing support
- Billing and payroll dispute resolution support
HR Support
We help keep your team onboarded, compliant, and documented—without the overwhelm.
- Employee onboarding support
- Employee document compliance tracking & outreach
- Training compliance tracking & outreach
- Employee performance support
KPIs + Data-Driven Insights
We provide reporting and operational insights so you can make decisions based on real data—not guesswork.
- Scheduled vs. actual reporting
- Billed vs. collected reporting
- Compliance tracking (training + documentation)
- Productivity and labor cost insights
- Staffing requirement insights
Add-On Services (Optional Support)
Care Management Support
We help keep client processes organized from intake to discharge, while supporting service quality and follow-through.
- Client intake processing (tasks, profile setup, schedule setup, file/home binder prep, etc.)
- Client file management
- Client satisfaction surveys
- Discharge processing
- Critical incident support (full incident documentation, complaints & grievances processing, and coordination)
After-Hours Call Center Support
We provide reliable call support when your office is closed—so clients and caregivers are never left without help.
- Client & caregiver support beyond service delivery scope
- Inbound & outbound call support
- 24/7 weekend support
Recruiting Support
We support your hiring pipeline so you can bring on caregivers faster and track performance consistently.
- Job posting & screening
- Interview coordination
- Onboarding extensions
- Performance tracking
